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PHP :: Customer Support

Omnistar Live Help Desk Live Chat Manager

Omnistar Live is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgbase. In addition to providing help desk management Omnistar Live also includes a Live Online Chat component that will allow your sales a support representatives to chat directly with all your web site visitors in real time.

Price: $99.95 - Version: 5.0 - Platform(s): Linux
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PHP Live! Support

Live Support Solution powered by PHP and MySQL. Fully downloadable with PHP source. Functions include: Unlimited operators, unlimited departments, initiate chat, real-time visitor traffic monitor, and more. Free Trial available.
Price: $89.00 - Version: 3.2.1 - Platform(s): linux, windows, freebsd, osx, sun Click Here to Report Bad link.

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SupportTrio

Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. Your visitors enjoy high-level support with fast and accurate support. Enjoy features like an email parser that takes your incoming email and creates tickets or applies them as replies to your existing tickets. It handles all incoming email from any number of POP accounts. Email Filters allow you to filter the route of new emails. SupportTrio includes an impressive set of features including: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file, graphs of reports, integrated knowledgebase, personalization options, troubleshooters and much more. View our online demo today or sample our 30 day free trial and learn why SupportTrio is the professional support ticketing choice.

Version: 1.4 - Platform(s): linux, windows, freebsd
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24x7live Help

24xhelp is a live support system for providing live support services. It is done in PHP with a MySql Backend. You can create unlimited departments, have unlimited categories, transfer calls in realtime withing operators, generate HTML for placing on the remote web pages. View offline messages a lot of other features
Price: $50.00 - Platform(s): ALL Click Here to Report Bad link.

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chatFUSE

chatFUSE is a live web-based chat software using php/MySQL and can be configured with any spoken language. With chatFUSE you can chat one on one with any visitor on your website or they can initate a chat with you. An easy to use interface allows you to manage multiple chats at one-time. chatFUSE also integrates with digiSHOP Shopping Cart Software to allow to see which customers are in the process of shopping/ordering on your site and you can view the shopper's shopping cart contents at any time. The administrator can restrict IP addresses, manage departments, operator ratings, detail reports and more.

Price: $199.00 - Version: 1.0 - Platform(s): linux, windows, freebsd, osx, sun
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TrioLive - PHP / AJAX Powered Live Chat Solution

TrioLive is a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication. Increase productivity and customer satisfaction by providing immediate online assistance. Including such features as: auto-invite, country lookups, unlimited departments, multiple operators/operator groups, detailed reporting, along with numerous chatting options. Rebrandable and simple to install. TrioLive has a powerful yet intuitive public and operator/admin interface. This allows you to navigate through a powerful list of features so that you can easily transfer chats, invite visitors to chat, watch others chat, and more. Using a stable system built with AJAX ideals TrioLive provides the responsiveness you need while not requiring any special downloads or plugins. Sick of live chat applications that "refresh" continually? With TrioLive you will experience desktop style application usage over the web. Try our free 30 day trial today!

Price: $229.00 - Version: n/a - Platform(s): linux, windows, freebsd, osx, sun
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Isolsoft Support Center

Isolsoft's Support Center is a versatile Help Desk system intended for organizations which give support to their customers and members. Some of its key features: PHP/MySQL based; unlimited number of techs and users allowed; intuitive and easy to use staff, admin and user panels; 100% web based; Ticket submissions via web or email; Knowledge base; User base; optional user registration and login; customizable features and templates; privacy and permission settings; multiple language support; automated email notifications of ticket status; predefined replies; optional assigment of tickets to technicians by department; private messaging service for staff members; unlimited custom fields; in-depth personalized reports and statistics; view and advanced search of users' history, account, tickets, knowledge base, etc; easy Installation... and much more.

Price: $99.95 - Version: 2.3 - Platform(s): linux, windows, freebsd, sun
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DeskLance - Revoultionary HelpDesk/Ticketing System

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.

Price: $9.99 - Version: 2.4 - Platform(s): linux, windows
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Auricle Support Engine Lite

Released to help smaller companies that aren't yet able to afford a full-fledged helpdesk, acknowledging that an efficient and strong communications platform is a critical factor critical in any company's growth; Auracle Lite serves as a stater platform which enables you to scale to the enterprise-level version of Auracle with minimal effort. Auracle Lite does not possess all of Auracle's features of course, nor does it entitle you to any support from our experts or dynamic upgrade systems. It remains however, a carefully engineered system that will provide you with the absolute best cost-free 'starter' communications platform. Starting with Auracle Lite, should your company grow to greater demands, you will be able to instantly upgrade to Auracle's full version and tap into the network of experts and features that will give your company a new depth of communication and the potential for growth that it requires.

Version: 1.49 - Platform(s): linux, windows, freebsd, osx
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Contacto XQ

ContatoXQ is a module of contact with Login of user, complete Administration and several templates. It possesss form of unknown sending with optional for creation of account on the part of the User who from its panel consult, management and carries through new sendings. The administrator of the system in turn manages through its Panel, contacts and accounts of Users, answering, editing, erasing. All emails are sent only as acknowledgment forcing the user to enter in its panel to manage its contacts, this caracteristica was kept objectifying to facilitate to the organization and maintenance of the description for each user a time that the description is kept in Data base. Moreover, design was created with the care to facilitate its insertion in central page of Sites existing with 5 templates available for standard.

Version: 1.0 - Platform(s): linux, windows, freebsd
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Easy TS

EasyTS is a simple to use interface to manage your client e-mail messages. From one interface you can view all of the current messages your clients have sent you, reply to them, and keep track of the entire correspondence. EasyTS supports multiple users so you can have several people processing your client e-mail messages at once. Your clients will be able to use their normal e-mail programs to contact you, and won't have to create a special account through a web-based interface to correspond with you.

Version: 1 - Platform(s): linux, freebsd, sun
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Green Desktiny - Customer Support Helpdesk

Green Desktiny is a software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price. Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided by this product. As integrated with Knowledgebase System, this product will help you to create a good Knowledgebase/FAQ with an easy way. You will have many benefits with this product. It saves your money, free updates for 2 years, no need license checking and you will get full PHP source code for this product. You will get powerful ticket management, powerful knowledgebase management, unlimited staffs and departments, support multilingual and custom field and many others. This product is fully based-template so you can customize the appearance easily.

Price: $89.00 - Version: 2.0 - Platform(s): linux, windows, freebsd, sun
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HelpDeskPilot

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Turn customer emails into tickets and each email id as a deparment. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution. As an administrator you have 100% control over your helpdesk activity. With announcement and news feature keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration.

Price: $199.95 - Version: 2 - Platform(s): linux, windows, freebsd, osx, sun
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PHP RT

A free web-based call center software solution. Manage all aspects of your call center from adding calls and managing users. Uses PHP and MySQL. GPL
Version: 3.2.2 - Platform(s): linux, windows, freebsd, osx, sun Click Here to Report Bad link.

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PHP RT

Every company does business according to diffent processes. This action item tracking tool is designed to be used for any company to match their process. Data collected as part of doing business is unique to programs and projects, and therefor this tool is also easy to agument to meet up with how you already to business. This tool brings action items to the Internet with easy access via web browsers and email. Its a full feature tool with every day use in mind. You will wonder how you ever did business with out it.

Version: 3.2.2 - Platform(s): linux, windows, freebsd, osx, sun
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Expertzzz Community Software Support

The goal of our site is to unite people who can deliver support for any community software and who want to receive qualified support. Here you can sell your products and services, as well as buy everything you want to make your community unique, more attractive, and functional. Don't waste your time. Join our community software support system!
Price: $10 and higher - Platform(s): all Click Here to Report Bad link.

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Cerberus Helpdesk

Cerberus Helpdesk is an e-mail response system built to diminish the need for redundant, time-consuming human-interaction with your customers. The system is built to allow your support department to react quickly to inbound customer e-mail inquiries. Using Cerberus Helpdesk you can streamline the management of your customer support, billing issues, bug tracking, sales leads & more.
Price: $199.00 - Version: 1.4 - Platform(s): other Click Here to Report Bad link.

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eSupport

Description: eSupport is a robust and flexible support solution. Features a stable email > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. Also comes with MS Outlook Integration and SLA's & Escalations!

Price: $29.00 - Version: 3.00.13 - Platform(s): linux, windows, freebsd, osx, sun
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